At 99online.co.in we believe in making returns easy and hassle free. If for any reason you are not completely satisfied with your purchase, please call or email us to inform about your intended return within 14 days of receiving your package.
In the case of custom made items, we are unable to offer any returns except in the case of defects.
All we ask is that you return the goods in a resalable condition, unused and unwashed with all original tags and packaging intact.
For all return/exchange order requests, the customer would need to send the product back to 99online.co.in within 10 days from the return order request.
The customer will have to self dispatch the products. 99online.co.in will credit the customer’s account with store credits equivalent to the value of self dispatch shipping charges, amounting to a maximum of Rs. 100.
Please call our customer care at 7738153155 to open a return authorization request Put the product back in its original state of packing Ensure that the original or a photo copy of the invoice is inserted in the package Seal the package properly If possible, please send us the AWB number at firstname.lastname@example.org to allow better tracking of your package by us
GALA NO.-4 SHREE GANESH CHS,
1ST FLOOR DSILVA BAUG ASALPHA,
GHATKOPAR WEST,CITY-GREATER MUMBAI (M CORP) 400084,
TALUKA-MUMBAI, DISTRICT-MUMBAI SUBURBAN,MAHARASHTRA INDIA.
On your request, we will refund the amount through store credits on your 99online.co.in account or the same mode of payment that was used while placing the order i.e.
Credit/Debit/AMEX cards : We will refund it back to your card Net-Banking : We shall credit to the account used Cash-on-delivery : Cheque in your name or Bank transfer We make all effort to ensure a timely refund, however request your cooperation in case of 3rd party processing delays.
Please refer to Terms and Conditions for further details.